Build your own custom wine box with the flexibility to choose what you love and how often it arrives.

Simply select your preferred wines, choose your delivery frequency, and enjoy member rewards based on how often you order. Your subscription will begin from the date of your first order, with future deliveries scheduled according to your selected frequency. Change, swap or cancel anytime.

Join by subscribing to Build Your Box, or contact orders@brockenchack.com.au to sign up for a Brother or Cousin membership.

For general order enquiries or assistance with your membership (Cousin, Build Your Box or Brother), please email orders@brockenchack.com.au or call (07) 5458 7700 and select option 1.

• The Brother Allocation includes 6 bottles of Jack Harrison Shiraz and 3 bottles of William Frederick Shiraz.
• The Cousin Allocation includes 6 bottles of Jack Harrison Shiraz.

Please email us at orders@brockenchack.com.au for all cousin/brother membership related enquiries or call 07 5458 7700

We want you to love every bottle. This policy balances great service for you with the realities of shipping fragile goods.

Damaged or incorrect items (on arrival)

• If your order arrives broken, leaking, or incorrect, contact us within 48 hours with photos and your order number.
• We’ll replace or refund promptly and handle courier claims on our end.

Wine quality concerns (faults)

• If you believe a bottle is oxidised, or otherwise faulty, let us know within 24hrs of opening. Please reseal and keep the bottle where possible; we may organise collection or request photos for assessment.
• Once confirmed, we’ll replace, credit, or refund the affected bottle(s).

Change of mind

• Unopened, saleable bottles can be returned within 14 days.
• You cover return shipping; once received and inspected, we’ll refund the product value minus original shipping (a small restocking/merchant fee may apply).

Heat exposure & ATL

• To protect quality, we may hold dispatch during heat waves.
• If ATL was selected and the parcel was left in a hot/sunny area, we can’t guarantee quality after delivery; please choose a cool, secure spot or opt out of ATL.
  Wrong address / failed delivery
• If an incorrect address is provided or delivery is refused, we can re-ship (at cost) or refund less shipping once the wine returns to us in good condition.

Your rights

• Nothing in this policy limits your rights under the Australian Consumer Law.

To start a return or quality claim, email orders@brockenchack.com.au with your order number, photos, and a brief description.

Proper storage keeps your Eden Valley wines tasting their best.

Everyday storage

• Temperature: Aim for 12–14°C and avoid big swings.
• Light: Store in the dark; avoid sunlight/UV.
• Vibration: Keep bottles still; no fridges that cycle/vibrate often.
• Humidity: Around 60–70% helps corks stay healthy.

Bottle position

• Cork-sealed wines: Store on their side so the cork stays moist.
• Screw-cap wines: Can be stored upright or on their side.

After opening

• Reseal and refrigerate.Reds: 3–5 days (bring to serving temp before pouring).Whites/Rosé/Sparkling: 2–4 days (use a sparkling stopper for fizz).

Cellaring

• Many Brockenchack wines reward cellaring. Check individual product pages for suggested drinking windows or ask us for personalised guidance.

TheBrother Packincludes 6 bottles of Jack Harrison and 3 bottles of William Frederick.
TheCousin Packincludes 6 bottles of Jack Harrison.

We proudly distribute our wines across all Australian states and territories. If you’re unsure whether we deliver to your area, feel free to contact us.

For all wholesale enquiries, please contact wholesale@brockenchack.com.au.  We're happy to discuss pricing, volume discounts, and delivery options.

Absolutely. With our in-house bottling plant, we offer custom labeling and bottling services for B2B and B2C clients. Minimum order quantities and setup fees apply — contact us to discuss your project at orders@brockenchack.com.au