Privacy policy

Privacy Policy

Brockenchack Wines respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect the following personal information:

  • Name, email address, and phone number

  • Billing and shipping addresses

  • Payment details (processed securely via third-party providers)

  • Website usage data, including cookies and analytics information

How We Use Your Information

Your personal information may be used to:

  • Fulfil and deliver orders

  • Communicate order updates and provide customer support

  • Send marketing communications where you have opted in

  • Improve website performance, services, and customer experience

Third-Party Services

We use trusted third-party platforms to operate our business securely and efficiently, including:

  • Payment processors

  • Website hosting providers

  • Analytics and tracking services

  • Email and marketing platforms

These providers only receive the information necessary to perform their services.

Cookies

Our website uses cookies and similar technologies to analyse traffic and improve user experience. You may disable cookies via your browser settings; however, some website functionality may be affected.

Data Protection & Sharing

We do not sell your personal information. Your data is only shared where required to:

  • Process payments

  • Ship orders

  • Comply with legal or regulatory obligations

Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Access & Data Requests

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

Contact Us

For privacy-related enquiries, please contact:

Email: orders@brockenchack.com.au
Phone: 07 5458 7700

Address:
Brockenchack Wines
351 Sawpit Gully Road
Keyneton, South Australia 5353